{"id":11088,"date":"2019-08-13T16:22:44","date_gmt":"2019-08-13T16:22:44","guid":{"rendered":"http:\/\/newterracotta.com\/?page_id=11088"},"modified":"2022-10-04T10:26:07","modified_gmt":"2022-10-04T10:26:07","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/newterracotta.com\/fr\/general-terms\/","title":{"rendered":"Comment Acheter"},"content":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbfundoDestaqueImg\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1664289693439{background-image: url(https:\/\/newterracotta.com\/wp-content\/uploads\/2022\/08\/slider_contacts_how-to-buy_newterracotta-1.png?id=43345) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bbcxDestaque cxBranca\u00a0\u00bb]<\/p>\n<h1>Comment Acheter<\/h1>\n<h3>Comment acheter et d\u00e9lais de production<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbgeneral-terms\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1661536691000{padding-right: 8% !important;padding-left: 8% !important;}\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bb.we-believe-extra-texto bes-tamanho\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbgeneral-terms designers-terra texto-preto-about\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Informations g\u00e9n\u00e9rales.<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1565188736222{padding-top: 180px !important;}\u00a0\u00bb][vc_column_text]<input id=\"pesquisaTermos\" type=\"text\" placeholder=\"Rechercher\" \/><i class=\"fa fa-search lupa\" aria-hidden=\"true\"><\/i>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_separator color=\u00a0\u00bbblack\u00a0\u00bb border_width=\u00a0\u00bb4&Prime;][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1661536699917{padding-right: 12% !important;padding-left: 12% !important;}\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbbloco-general\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Passer commande<\/strong><\/h3>\n<p>Veillez \u00e0 bien v\u00e9rifier votre commande.<\/p>\n<ul>\n<li>Confirmez la sp\u00e9cification du produit. Vous pouvez demander des \u00e9chantillons.<\/li>\n<li>V\u00e9rifiez les quantit\u00e9s. Il est essentiel de commander les quantit\u00e9s ad\u00e9quates car nous ne pouvons pas garantir une correspondance exacte entre les lots. Nous recommandons de commander 10\u00a0% de carreaux suppl\u00e9mentaires.<\/li>\n<li>V\u00e9rifiez les conditions et les frais de livraison.<\/li>\n<li>Une fois la production entam\u00e9e, les commandes ne peuvent pas \u00eatre annul\u00e9es.<\/li>\n<li>Il y a une commande minimum de 3 m\u00b2 par \u00e9mail de couleur.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Prix<\/strong><\/h3>\n<ul>\n<li>Les prix sont sujets \u00e0 changement sans pr\u00e9avis selon les variations de co\u00fbts.<\/li>\n<li>Tous les prix indiqu\u00e9s excluent les frais de livraison et les taxes.<\/li>\n<li>La TVA est \u00e0 23\u00a0%.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Livraison<\/strong><\/h3>\n<ul>\n<li>Nous pouvons organiser la livraison partout dans le monde. Veuillez nous contacter pour demander un devis de frais de port.<\/li>\n<li>Les carreaux sont emball\u00e9s dans des bo\u00eetes en carton, puis charg\u00e9s sur une palette prot\u00e9g\u00e9e et scell\u00e9e. Les palettes sont livr\u00e9es sur le trottoir.<\/li>\n<li>Les emballages sp\u00e9ciaux pour les produits sur mesure doivent \u00eatre demand\u00e9s. Veuillez nous contacter.<\/li>\n<li>Les devis de frais de port sont transmis au prix co\u00fbtant avec un suppl\u00e9ment de 15\u00a0\u20ac par palette utilis\u00e9e.<\/li>\n<li>Les d\u00e9lais de livraison sont donn\u00e9s \u00e0 titre indicatif. Les \u00e9ventuels retards de livraison ne donnent pas lieu \u00e0 une indemnisation.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Modalit\u00e9s de paiement<\/strong><\/h3>\n<ul>\n<li>Un acompte de 50\u00a0% est requis pour confirmer votre commande.<\/li>\n<li>Le montant restant est d\u00fb avant la collecte de la commande. La marchandise sera lib\u00e9r\u00e9e imm\u00e9diatement apr\u00e8s la r\u00e9ception du virement dans son int\u00e9gralit\u00e9.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>D\u00e9lais de production<\/strong><\/h3>\n<p>Presque tous les produits New Terracotta sont fabriqu\u00e9s sur commande. Nos d\u00e9lais de production varient d&rsquo;un produit \u00e0 l&rsquo;autre et peuvent \u00e9galement \u00eatre prolong\u00e9s \u00e0 certaines p\u00e9riodes de l&rsquo;ann\u00e9e. N\u00e9anmoins, nous essayons de respecter les d\u00e9lais suivants\u00a0:<\/p>\n<ul>\n<li>Carreaux en stock : exp\u00e9dition sous 1 semaine.<\/li>\n<li>Carreaux sur commande : exp\u00e9dition sous 4 \u00e0 5 semaines.<\/li>\n<li>Carreaux et poteries personnalis\u00e9s\u00a0: devis individuel.<\/li>\n<li>Quantit\u00e9s exceptionnellement importantes\u00a0: devis individuel.<\/li>\n<li>Tous les d\u00e9lais de production seront indiqu\u00e9s sur le bon de commande. Veuillez nous contacter afin de confirmer les stocks.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Tol\u00e9rance quant aux dimensions et aux teintes<\/strong><\/h3>\n<ul>\n<li>La taille des carreaux indiqu\u00e9e correspond \u00e0 leur taille nominale et non \u00e0 leur taille r\u00e9elle. En raison de la nature artisanale de nos produits, les dimensions sont approximatives et peuvent \u00eatre sujettes \u00e0 un certain degr\u00e9 d&rsquo;inexactitude.<\/li>\n<li>Le nombre de carreaux fournis par m\u00e8tre carr\u00e9 est approximatif et d\u00e9pend du jointement sugg\u00e9r\u00e9.<\/li>\n<li>A Une variation possible des teintes est consid\u00e9r\u00e9e comme une particularit\u00e9 de ces produits. Les carreaux peuvent pr\u00e9senter des variations par rapport aux \u00e9chantillons et au sein d&rsquo;un m\u00eame lot exp\u00e9di\u00e9.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Projets personnalis\u00e9s<\/strong><\/h3>\n<p>N&rsquo;h\u00e9sitez pas \u00e0 nous contacter pour des projets sur mesure.<\/p>\n<ul>\n<li>Un devis sp\u00e9cifique sera fait pour les projets personnalis\u00e9s.<\/li>\n<li>Des dimensions sur mesure sont disponibles moyennant des frais suppl\u00e9mentaires.<\/li>\n<li>Les \u00e9maux sur mesure sont sujets \u00e0 un coefficient de s\u00e9curit\u00e9 de production, qui peut \u00eatre jusqu&rsquo;\u00e0 10\u00a0% sup\u00e9rieure \u00e0 la quantit\u00e9 originale.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbelemento-pesquisa\u00a0\u00bb]<\/p>\n<h3><strong>Retours<\/strong><\/h3>\n<p>Veuillez bien confirmer votre commande car nous n&rsquo;acceptons pas de retours.<br \/>\nV\u00e9rifiez attentivement vos produits lors de la livraison.<\/p>\n<ul>\n<li>Tout probl\u00e8me concernant la qualit\u00e9, la quantit\u00e9 et le type de mat\u00e9riel fourni doit \u00eatre signal\u00e9 \u00e0 NEW TERRACOTTA dans les 7 jours ouvr\u00e9s suivant la r\u00e9ception de la commande.<\/li>\n<li>En cas de r\u00e9clamation, l&rsquo;acheteur doit mettre le mat\u00e9riel en cause \u00e0 la disposition de NEW TERRACOTTA pour qu\u2019elle proc\u00e8de \u00e0 la v\u00e9rification de tout d\u00e9faut. Aucune r\u00e9clamation ne sera accept\u00e9e une fois le mat\u00e9riel install\u00e9.<\/li>\n<li>Les dommages caus\u00e9s par une installation inappropri\u00e9e, un accident, une mauvaise utilisation ou un entretien erron\u00e9 ne sont pas couverts par la garantie des produits NEW TERRACOTTA.<\/li>\n<li>Les variations de couleur, de teinte, de tonalit\u00e9, de texture et de craquelure sont des caract\u00e9ristiques inh\u00e9rentes aux carreaux NEW TERRACOTTA et ne sont pas des d\u00e9fauts.<\/li>\n<li>Des variations au niveau des dimensions et de l&rsquo;\u00e9paisseur de la face seront permises selon les normes s&rsquo;appliquant aux produits artisanaux.<\/li>\n<li>Bien que NEW TERRACOTTA fournisse des directives d&rsquo;installation et d&rsquo;entretien, sa responsabilit\u00e9 est strictement limit\u00e9e \u00e0 la fourniture de nos produits.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bblets-talk-bloco\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1660062966586{margin-bottom: 0px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_custom_heading text=\u00a0\u00bbBesoin d\u2019informations compl\u00e9mentaires?\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbParfois on a juste besoin d\u2019un peu d&rsquo;aide.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text el_class=\u00a0\u00bbletsLets\u00a0\u00bb]<\/p>\n<h5 style=\"text-align: center;\"><a href=\"http:\/\/newterracotta.com\/fr\/contact-2\/\">PARLONS-EN.<\/a><\/h5>\n<h5 style=\"text-align: center;\"><\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbfundoDestaqueImg\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1664289693439{background-image: url(https:\/\/newterracotta.com\/wp-content\/uploads\/2022\/08\/slider_contacts_how-to-buy_newterracotta-1.png?id=43345) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text el_class=\u00a0\u00bbcxDestaque cxBranca\u00a0\u00bb] Comment Acheter Comment acheter et d\u00e9lais de production [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb gap=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbgeneral-terms\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1661536691000{padding-right: 8% !important;padding-left: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Buy - New Terracotta<\/title>\n<meta name=\"description\" content=\"How To Buy &amp; Lead Times. 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